FREQUENTLY ASKED QUESTIONS
Q: What are your operating hours?
A: We are open 12pm-8pm from Mondays to Sundays.
(Note: Public Holidays and Eves may differ, please check with us before dropping by)
Q: What payment modes do you accept?
A: We accept the following modes of payment:
VISA/Mastercard (+3% Fee)
GrabPay (+3.1% Fee)
Grab PayLater (+5.8% Fee)
Atome (+5.8% Fee)
Shopee Pay (+3.1% Fee)
All Payment Methods excluding PayNow and Bank Transfer will be via HitPay
*Please note that there will be a surcharge for online payment methods excluding PayNow and Bank Transfer.*
RETURN AND EXCHANGE
Q: What is your return policy?
A: All products come with warranty coverage by the original manufacturers unless stated otherwise. Nevertheless, if you find an issue with your item upon receipt, do reach out to us and we will make the necessary arrangements.
**Do note that manufacturers do not cover defects arising from accidental/water damage or mishandling.
DELIVERY AND SELF COLLECTION
Q: Who are your delivery partners?
A: We provide Free Shipping on all orders.
For Orders Below $50: SingPost Normal Mail (Free upgrade to J&T Express if items are too big)
For Orders Between $50 to $650: SingPost SmartPac/J&T Express (1-3 Day Delivery)
For Orders Above $650: 6-Hour Same-Day Delivery (Cutoff at 3pm)
Other Delivery Method: 2-Hour Same-Day Delivery (Cutoff at 3pm) [Additional fees apply]